Maswali ya Mara kwa Mara

Making a Reservation

Do I have a confirmed booking?

After each effective transaction through us, an affirmation email will be created and sent to your email address. On the off chance that you don't get the affirmation inside of the stipulated time, you may check the ""junk"" or ""spam"" envelope to confirm it has not been sent to the wrong organizer and planner. In the event that it’s still not discovered, then you can customer care care for further help.


Are the fees included in the prices?

Prices listed on our website by suppliers are inclusive of any applicable sales tax.


Do holiday package ans tour prices include airfare?

No, the airfare is not included.


In case the information provided by is not accurate then what is the line of action I can resort to?

We aim to provide you with details and information about the best deals at the lowest cost. Hence, in case you find that the information we provide is not accurate, you can always get in touch with us on our contact page. We will surely resolve the issue and maintain the accuracy.



What methods of payment do you accept?

On there are a number of payment methods which you can choose from.


Is my credit card information secure?

Absolutely. We use the latest in secure socket layer (SSL) encryption technology to make sure your credit card information is secure. Your credit card information is encrypted during transmission. We will not retain information relating to your payment or credit card. This financial information never comes into our control. The information is given into a page which is in reality a page of our payment service provider. Your credit card information is only used to complete the requested transaction and is not subsequently stored.



Do I Need Travel Insurance?

Unless we state generally, getting adequate protection scope is your commitment and we won't acknowledge any cases that may arise. Whether you're adventuring abroad or taking a trip to a neighboring province, travel insurance protects you and your loved ones: accidents, illness, missed flights, canceled tours, lost baggage, theft, emergency evacuation, etc.


My Account

How do I register?

Please choose the menu item "My Account" and then click "Sign Up" on the home page in order to get to the registration form. Then you'll have to fill in the form. As soon as you have completed the form you can click on "Sign Up" and you will receive a confirmation mail to verify your registration.

Are there any registration fees? 

We don't charge any expense for scanning and booking services on the Marketplace. User can make free membership accounts on the Marketplace.

Can I update my personal information?

Yes, you can update your personal information at any time. You have to be logged in and then you can click on the menu item "My Profile". Afterwards you can update your information by filling in the forms.

How can I change my password?

After the login, you have to choose the menu item "My Profile". On the second half of the page, you can change your email when you fill in the fields "Email Address", as well as you can change your password when you fill in the fields "Password".

I forgot my username/password. What can I do?

Please choose the menu item "Login" on the front page" and click on "Forgot Password". Please fill in your email address. You will receive a verification mail to your e-mail address.

Who can view my account?

We set a high value on privacy. We will not transfer any of your personal information to third parties. Consequently, it is only you who can view your personal information that you have submitted. You are committed to keep your password confidential, hence to avoid an unauthorized access by a third party. If you do not keep your password and your username in confidence, a third party can easily change, copy, or delete your personal information. If you believe your password has been compromised, we recommend that you immediately change your password and inform us. Your account is non-transferable. We have the right to disable your account, if there is suspicion of misuse of an account or a password.

Do you offer technical support?

Please check the FAQs first. If there is no answer to your question in the FAQs, you can write an e-mail to support @ We will take charge of the problem immediately.



How can I give my feedback for

Your feedback is very important for us and we will surely implement your suggestions and enhance our services. In case you want to get in touch with us, then give us the detailed information regarding the search, the dates of travel and the places you intend to visit. You should also include the name of the company to which you were directed by us. This information will help us in resolving any queries which may arise and we will take the necessary action if needed.